Website Authentication Issues
Resolved·Full outage

The incident has been resolved and all systems have been scaled back to normal.

Mon, Aug 7, 2023, 06:51 PM
(2 years ago)
·
Affected components
Login
Updates

Resolved

The incident has been resolved and all systems have been scaled back to normal.

Mon, Aug 7, 2023, 06:51 PM

Monitoring

The affected services have recovered successfully and we are monitoring the situation closely.

Mon, Aug 7, 2023, 06:37 PM(14 minutes earlier)

Identified

We are continuing to monitor the issue as the traffic has stabilized. While some users are able to login to the platform, our team is actively investigating the root cause of the outage. We will bring an update as soon as there is any.

Mon, Aug 7, 2023, 06:30 PM

Investigating

We have spotted something has gone wrong with the authentication service, not allowing users to log onto the website. Our teams have been alerted and are working on identifying the issue.

Mon, Aug 7, 2023, 05:44 PM(45 minutes earlier)